Shipping Policy

At ArtyKoala, we understand the importance of timely and reliable shipping. That's why we have implemented a comprehensive shipping policy to ensure that your orders are delivered to you in a prompt and efficient manner.

Shipping Methods:

We offer a variety of shipping methods to cater to your needs. Whether you prefer standard shipping or expedited delivery, we have options available to suit your requirements. Our shipping methods include:

  • Standard Shipping: This method typically takes 5-7 business days for delivery.
  • Expedited Shipping: If you need your order sooner, you can choose our expedited shipping option, which usually takes 2-3 business days.
  • International Shipping: We also offer international shipping for our customers outside of the United States. Please note that international shipping times may vary depending on the destination.

Shipping Costs:

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. You can view the shipping costs for your specific order during the checkout process. We strive to provide competitive shipping rates while ensuring the safe and secure delivery of your items.

Order Processing Time:

Once your order is placed, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. Please note that during peak seasons or promotional periods, order processing times may be slightly longer.

Tracking Your Order:

We want to keep you informed every step of the way. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

Shipping Restrictions:

While we strive to offer worldwide shipping, there may be certain restrictions on specific products or destinations due to legal or logistical reasons. If you encounter any issues during the checkout process, please contact our customer support team, and we will be happy to assist you.

Lost or Damaged Shipments:

In the rare event that your shipment is lost or damaged during transit, please reach out to our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.

Customer Satisfaction:

At ArtyKoala, your satisfaction is our top priority. If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. Our dedicated customer support team is available to assist you and provide any necessary information.

Thank you for choosing ArtyKoala. We appreciate your business and look forward to serving you with our high-quality products and exceptional shipping services.