At Artykoala.com, we are committed to providing our customers with the highest quality products. We understand that sometimes, despite our best efforts, issues may arise with your purchase. That's why we offer a comprehensive Refund and Replacement Policy to ensure your satisfaction.
Refund Policy:
If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order. To be eligible for a refund;
1.The merchandise you receive is faulty - damaged - fractured - unable to function correctly
2.Missing - lost items from your order
3.The item received is incorrect (size, color, or custom)
4.The product is not what you expected or not as described by our descriptions.
If your refund is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and for the funds to appear in your account, depending on your payment provider.
If everything is in order, we will issue a refund to your original payment method within 5-7 business days.
Replacement Policy:
In addition to our refund policy, we also offer a 1-year replacement guarantee for any manufacturing defects. If you discover a defect in your products within 1 year of purchase, simply contact our customer support team with your order details and a description or photo of the defect. We will assess the issue and provide you with a replacement products free of charge.
Please note that all products custom made and just for you. Our replacement guarantee does not cover;
1. Normal wear and tear,
2. Damage caused by misuse or improper care,
3. Any alterations made to the product after purchase.
4. You have changed your mind and no longer desire the item
5. You intend to request a modification to the size, color, or customization of the item received
6. You have selected incorrect size, address, product, or custom information, among other things
How to Request a Refund or Replacement:
To request a refund or replacement, please contact our customer support team via support@arykoala.com. Provide your order number, a detailed explanation of the issue, and any supporting documentation or photos. Our team will guide you through the process and ensure that your request is handled promptly and efficiently.
At Artykoala.com, we value your satisfaction and strive to provide exceptional customer service. If you have any questions or concerns regarding our Refund and Replacement Policy, please don't hesitate to reach out to our dedicated support team.
Return Policy
At Artykoala.com, we understand that sometimes a product may not meet your expectations or fit your needs and we strive to make the return process as convenient as possible.
That's why we offer a "No Need to Return" policy for certain circumstances, which means you don't have to physically return the item to us.
You don't need to RETURN your items back since it will take your valuable time and money. Just provide detailed information and photos of the items you received to let us resolve your problem.
The only action you need to do is to contact us support@artykoala.com.
To initiate a return, please contact our customer service team. They will guide you through the process.
If everything is in order, we will issue a refund to your original payment method within 5-7 business days.
At Artykoala.com, we strive to provide you with the best shopping experience possible. If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction.